You are now free to hate flying even more

Buffy and Eliot — Tue, 27 May 2008 11:24:51 GMT

Let's face it, people buy based on price, not by service.

If fuel prices continues in this upward direction, we think the trend will be head toward charging by the pound. The ticket price will be for the first 200 pounds. So if you are 150, you can bring an additional 50 pounds of luggage (regardless of number). Each additional pound is a $1.

In the end, the cost is how much to get our butts from one place to another, not whether we get some peanuts along the way.

You are now free to hate flying even more

Venus Doom, NJ — Tue, 27 May 2008 15:51:01 GMT

No ad they could possibly come up with would make me choose one airline over another. It all comes down to who's going to give me the best price. Unless you're virtually gushing disposable income (ha!), I'm betting most people have the same opinion at this point. Any extra pennies I might be able to pinch aren't going toward the airline who promises me a bag of peanuts; it's going toward filling my gas tank!

You are now free to hate flying even more

Jeff Konecke, San Diego, CA — Tue, 27 May 2008 16:10:43 GMT

Here's a novel idea!!! Why don't the airlines just include everythnig liek they use to: real tickets, snacks, drinks, leg room, checked luggage and happy employees and charge the right price. (i.e. what it really costs to provide the this level of service.) Then, those that can afford to buy the ticket do, and those that can't don't. In their effort to get as many people on board as possible and be the airline that everyone can fly, no one is getting what they deserve. good service and a good product. The fact is that flying is not a "right". It is a product liek everything else. Those that can't afford it can drive, take a bus, take a train or save up like peolpe use to do to take the trip. Rather then everyone suffering because the airlines want everyone to be able to fly, they need to realize that they are their to provide a product and should do a better job.

It also would make their shareholders happier if they would finally charge what is needed and make a profit rather then always losing money. Clearly, the CEO's of these companies have no common sense and should nto be running a company. The idea to just keep selling your product at a loss makes no sense. It reminds me of a boss that once told me: "We can sell the "item we sold' at a loss because if we just sell enough of them we will have the volume to be profitable." You should know the company never was profitable and ended up going out of business. (i.e. much like the airlines.) Common sense would say, do more, charge more, fly fewer and make a profit. Rather then charge less, do less, fly more and lose more.

You are now free to hate flying even more

Alex Eagleton, Newcastle, WA — Tue, 27 May 2008 16:46:51 GMT

I worked for UA till 2002 and I can tell you, I miss the days when the airlines provided service. If you look back to how airlines used to be, it's really sad to see how they've become. When they first started losing large amounts of money, UA decided it was a good idea to scale back on food service. Why? Because people complained about the quality. Now, they complain there is no food at all on the flight.

Bottom line, the airlines cannot continue to charge these dirt cheap prices if they want to survive. People are going to have to pay a little bit more if they want the service of the past. Or they can fly the no frill airlines like we have now. Sadly, almost all US carriers are no frills airlines.

You are now free to hate flying even more

Karen Bradley — Tue, 27 May 2008 16:55:38 GMT

Since when did the airline industry become non-profit? I work for one of those airlines and I am all for charging 'by the pound'. Maybe 'FAT AMERICA' will finally realize that not only are THEY paying the price for obesity...so are travelers who cannot get a seat because of them.

You are now free to hate flying even more

Libby, Hockessin, DE — Tue, 27 May 2008 17:03:38 GMT

I think Jeff Konecke is brilliant. Please send your ideas to any of the major airlines. It made my laugh . . . years ago in the computer business my husband owned, young newbies wanted us to sell below our cost and they were sure "we would make it up in volume". Stupid is as stupid does.
Me . . . I'm willing to pay for leg room and being treated with respect and dignity instead of a cattle call with low lifes.

You are now free to hate flying even more

John, Kansas city — Tue, 27 May 2008 17:07:06 GMT

Well, for me its all about the money. Who can give me the cheapest fare, I don't care about the ounce of coke and a tiny packet of peanuts that they give. I don't even take them on any of my trips. In fact, they should not be serving these except on request on any flights less than 3 hours.

You are now free to hate flying even more

Kelly, Chicago, IL — Tue, 27 May 2008 17:42:01 GMT

It is interesting to me that every article I read about the airlines describes Southwest Airlines solely as a discount airline and neglects to mention their great service. There seems to be a widely held belief that price is the only reason discount airlines such as Southwest are successful and further, that customers will ignore bad service in order to get a cheap price. I think this is a faulty assumption. Southwest planes would not continue to be filled to capacity on almost every flight were their service to be sub-par.

In over 10 years of flying Southwest, I have never received anything but the most friendly and helpful service. Everyone from the ticketing counter to the gate crew to the in-flight crew are polite, helpful and always ready to greet with a smile. I still am able to check a bag without an additional fee (Southwest even lets you check two bags at no fee!) and get a complimentary drink and snack on every flight. I pay the fare advertised on the website and don't have to budget for baggage fees, snack fees, or seat upgrade fees. Nor do I have to worry that I will get bumped from a Southwest flight because they sold too many seats, a practice all too common among other airlines.

Stop characterizing Southwest as solely a cheap airline. They have great service AND good fares!

You are now free to hate flying even more

Allison, Baltimore, MD — Tue, 27 May 2008 18:38:46 GMT

Kudos to Jeff Konecke! Bring back service and price tickets at what it actually costs the airline to provide it. Sure, I want the low fares, but not at the complete loss of service we now have. For years, I've refused to fly Southwest because of the cattle call boarding procedures and having to camp out in line in order to get a decent seat. Now even they have wised up and allow you to get a priority number during online check in so at least you aren't stuck in line for hours. What's really sad is that now Southwest's service is surpassing that of the legacy carriers I've stuck with for so long. In the future, if I must fly domestic, I may give Southwest new consideration. Otherwise I'll save my money and go international where you still get value (service!) for the fare paid.

You are now free to hate flying even more

John Doe — Tue, 27 May 2008 18:44:18 GMT

Well, the whole airline debacle is further evidence that there are some things the market place just doesn't fix. I'm flying SW this week and dread it although at least they are honest about just being cheap and on time.

You are now free to hate flying even more

Diane, Washington, DC — Tue, 27 May 2008 19:08:05 GMT

Kelly is right. Southwest is the best and has been for quite sometime. I only fly Southwest for exactly the reasons Kelly describes in her email.

You are now free to hate flying even more

DS, Seattle — Tue, 27 May 2008 19:33:23 GMT

I second what Kelly from Chicago said with one caveat- they do oversell. I always looked forward to volunteering my seat when asked, as I always received a free flight elsewhere in the US and left about 2 hours later.

Oh and how I miss the funny stewards before 9/11. "This is your flight attending speaking and I'd like to direct your attention to my ex-wife and current girlfriend while they demonstrate the safety features of this aircraft..." Hilarious!

You are now free to hate flying even more

-M, Tucson, AZ — Tue, 27 May 2008 20:02:45 GMT

I agree with Kelly in Chicago. Long ago I only flew TWA. When they were no more, I flew SW. Oh sure I was petrified that I would be in the worst environment. Let me tell you, SWA is not only the most economical but also has WONDERFUL service from beginning to end. My children fly to IL from PHX every summer to visit their grandmother. I not only feel comfortable with this (they are older) but I know they will be surrounded by great staff. I have flown other airlines and they are rude and ignorant in most aspects of customer service.

Obviously there are people on here who feel they are of a much superior line of human and feel they deserve so much more, well, if you feel that way, save YOUR money and purchase your OWN private jet.

You are now free to hate flying even more

Eduardo, Cleveland, OH — Tue, 27 May 2008 20:10:13 GMT

Jeff, Jeff, Jeff.....

If it were as simple as providng a product or service and charging more that it costs any moron could start and run a business. However, a few little bothersome details like COMPETITION and SUPPLY AND DEMAND cloud your crystalline concepts.

Your "Do more, charge more, fly less, make a profit" mantra does not take into account why people fly and why they choose an one airline over another. Air travel is a commodity, and customer service has ceased to be a diffrientiator. Frequent flyer programs are popular and reward loyal customers. If you are a frequent business traveller, you might go for something bigger than a bag of pretzels and a pillow.

The "sell for less but make it up in volume" is a solid approach for a commodity product or service. You cannot, of course, sell a product at a loss unless you are making the difference up somewhere else, such as upgrades or service contracts. The reality is airlines are competing primarily on price, not service.

You are now free to hate flying even more

Randy , Long beach. Ca. — Tue, 27 May 2008 20:24:11 GMT

Being a former NWA slave, I can tell you that these Airlines have more money than you could imagine. The day will come when you will be charged for your weight, along with anything eles you could imagine, prebaording will cost you..you name it it will cost you.
Don't blame 9/11 , the Airlines prayed for that date, not the loss of lives, but to use it as an excuse to increase $...............

You are now free to hate flying even more

Steve, Detroit — Tue, 27 May 2008 20:44:33 GMT

In response to Kelly. Southwest does overbook their flights just like every other airline out there. In fact southwest is just like every other airline out there other than the fact that they do not have first class, the do not fly internationally, and they do not have as many destinations as the major carriers. Airlines have not destroyed the service, passengers have destroyed the service in the industry. There is absolutely no brand loyalty left other than the premium travelers who pay for the premium seats. Customers will fly who ever charges the least so why give them more if they will fly the cheapest in the end. People can say whatever they want, but in the end, they will buy the least expensive because if they wanted better service they would pay for first class travel. The day southwest and all low cost carriers go out of business or the industry becomes regulated again, you will see the return of good service to the industry but until then, stop complaining because passengers have brought the industry to what it is today.

You are now free to hate flying even more

a girl from a city in a state — Tue, 27 May 2008 20:45:44 GMT

Listen, no one really buys their airline ticket because they get a snack or more leg room. People buy tickets that fit their budget! I think that airlines aren't willing to do what it takes to still provide service and decent pricing. When airline execs can get fired with a multimillion dollar severance, there is something wrong. If airlines really want to save their reputation, they should give back to those of us who have gotten them to where they are.

You are now free to hate flying even more

David, Glendale, AZ — Tue, 27 May 2008 20:53:36 GMT

I'm a Delta Million-Miler, and I'm by and large happy and loyal. I have noticed that service, even in first, has taken a nose dive with Delta, as with all the other airlines. One thing that's clear from the above postings is that for some people, price is king; for others, service. Why do most airlines try to be all things to all people? Southwest went into business to compete with cheap ground transportation like Greyhound; they've never tried (until recently) to go after the business traveller. Why, I always wonder, should Delta try to compete with them? Pick one niche or demographic and go after those folks with everything you have! Let Jet Blue, US Airways, and Southwest duke it out for the business of those for whom price has the highest priority; the other airlines should quit trying and make business travelers happy.

You are now free to hate flying even more

Steve, Chicago — Tue, 27 May 2008 21:29:30 GMT

I'm perfectly fine with the airlines charging me $15 for checked baggage as long as they're willing to pay me $30 upon losing it.

You are now free to hate flying even more

Rob b, — Tue, 27 May 2008 21:47:23 GMT

I suggest that if there were no carry on luggage each plane could be loaded 10 minutes faster and unloaded 10 minutes faster than they are today. thats a savings of 20 minutes for each flight. On any given day there are approximately 30,000 commercial flights in the US. (30,000 flights X 20 min. = 600,000 min divided by 60 min per hour = 10,000 hours per day saved.) do you suppose that US airlines could make some money on 10,000 more flying hours per day? they don't even make an effort to control carry-on luggage. am i the only one this makes sense to?

You are now free to hate flying even more

Bill, Corona, CA — Tue, 27 May 2008 21:48:20 GMT

Why is it, if you fly business or 1st class your luggage fee is waived? but if you fly coach then you to pay?

If you fly upgrade, then you either have mileage/frequent flyer and been bumped up, or you can afford the ridiculous price of an upgrade! Either way they are passing the cost of this to the middle/lower class.

Charge the 1st class another $20, cut back on the frequent flyer perks. Most of the 1st class flyers use corporate business which already get a discount!

You are now free to hate flying even more

Jack Richards, Los Angeles, CA — Tue, 27 May 2008 21:49:47 GMT

I agree with Jeff. I am ever so willing to pay a little more for some legroom and service....I always try and pay for an upgrade either to First Class if it is available, or to a "premium" seat....Not willing to pay for a "premium" seat just because it is closer to the front of the plane...Give me some legroom! And I detest the thought of having to pay to check a bag. I forsee, especially with the lack of enforcement of carryons, planes being jammed with people carrying on everything but the kitchen sink...On a recent flight on a major airline, I witnessed a woman boarding with her suitcase, her backpack, her purse and her guitar case....and guess who got screwed with the lack of overhead storage...you guessed right!

You are now free to hate flying even more

Mike Sheridan, Signal Hill, CA — Tue, 27 May 2008 21:57:36 GMT

Here's the secret to success in any business. Offer great service at a good price. Seems too simple doesn't it? Many of our major airlines have forgotten what good service is about. Sometimes just a simple smile and nod of understanding goes a long way toward gaining a return customer. In my opinion most of the majors have forgotten that they offer a service. They behave as if the passengers are nothing more than cattle to be shoveled on and off the plane with an attitude to boot!

I can only speak for Southwest and Jet Blue as I haven't flown any of the other so called discounts but they have found the key. They know that air travel is more than taxing these days with delays, constant baggage checks and crowded airports. I have been impressed with their ability to put themselves in the passengers place and to emphasize with him/her. Who really needs a meal on a domestic flight anyway? If you can't go four of five hours without eating something, bring along your own snacks. As for me I'll take the blue potato chips, in flight TV, and comfortable seats. The majors haven't figured it out. They may never until they have a complete change of management and personnel attitude.

You reap what you sow.

You are now free to hate flying even more

Michael Todd, Chicago, IL — Tue, 27 May 2008 22:11:48 GMT

Others have rightly summarized the bigger picture issues - air travel has become a commodity and the bigger carriers have chased any strategy imaginable in order to make a profit and have fallen victim to their own identity crises. Southwest continues to steadily succeed because they have no such identity issues - they are a low-cost, no-frills provider that isn't terribly convenient for complex or long-distance trips, doesn't fly into big airports and doesn't fly internationally. For the casual traveler, that's perfectly fine. For those of us who do travel extensively on business, Southwest is more often than not an impractical solution for any one or combination of those three limitations. I can't take 14 hours to get somewhere when another airline can get me there in 5, i have to fly internationally and I don't want to spend extra time getting to/from airports that are further away from where I need to be.

It's not elitist, it just doesn't work or requires way too much extra time/effort to make the differences in price (note I didn't say 'cost') worth it.

However, we as a flying public need to take some responsibility for this identity crisis because in our own self-centered and "treat me like I'm royalty whether I paid $100 or $10,000" has confused the crap out of the majors. There is no single solution because there are vastly different needs - all of which have myriad different operational requirements - of travelers today. Add in the ridiculous and fastest-ever growth of fuel and the already razor-thin profit margins that airlines operate under and it becomes the perfect storm. That the airline industry is the one place where people think that it's their God-given right to berate and belittle anyone and everyone who might pose a threat to a successful trip and it becomes an executives worst nightmare.

While I don't agree that the leaders of these companies are completely without blame, try and imagine if you had to run a company where people only ever wanted to pay the bare minimum, expected the moon and the stars in return for it and would upbraid you at the slightest variation from their expectations, all the while dealing with skyrocketing expenses that are beyond your control and in an economy that slows more and more every day. The answers are not simple because the problem is not simple, and as with many of the other problems we face as a country, we'll be closer to identifying workable solutions when everyone and their dog stops trying to proclaim expertise in areas where they know little or nothing at all.

You are now free to hate flying even more

eric Fremont, Ca — Tue, 27 May 2008 22:16:09 GMT

I avoid flying at all costs. I don't really care about the price but the airlines treat passengers as if they are suckers. Charge the correct price and treat people like customers.

The 15 dollars for a bag is fine, but this is going to be a nightmare. When you checkin people will have to come up with money making the line longer, Security checkpoints, which are already bad, will be worse as more carry on need to be scanned, and getting on and off the plane will be horrible as everyone has to look for a place to put their bags.

You are now free to hate flying even more

Dan S. Milwaukee, WI — Wed, 28 May 2008 00:04:17 GMT

Hey, I just read that some of the airlines are thinking of weighing people and charging extra for over weight travelers. A person at 180 lbs pays full fare. For each 25 lbs, the passenger will have to pay a $15.00 fee. Ugh...

You are now free to hate flying even more

Shawn — Wed, 28 May 2008 01:16:13 GMT

Charging by the pound is just dumb any way you look at it. So you're telling me a 6’ 2” - 190 lbs. man like myself would have to pay more for the same ticket as a 5’ 0” - 95 lbs. woman? There is also no way for the airline to know the exact amount to charge you until you got to the airport. This would make the lines terribly long and slow.

In regards to the $15 for the first bag claimed. This is another way of causing a huge slow down waiting for people to pay. Since the TSA has pretty much restricted any fluids and/or pastes to be stored in your carry on bags (yes, I know you can put a VERY small amount in a clear plastic bag) you are forced to check in a bag that you would normally use as a carry on. I don’t think I should have to be forced to pay the $15 fee because of this.

You are now free to hate flying even more

Ray — Wed, 28 May 2008 01:48:20 GMT

I love flying Southwest. Nothing like saving $25! The pleasure of arriving at the airport and receiving my general boarding card. The delight of sitting on the floor with 200 other people under a sign that says "C". The indoor outdoor carpeting is so comfortable and clean - I love sitting on it. It's so exciting to watch people get bumped from the flight leaving only minutes before yours! The anger and shouting is truly an experience I relish.

The airport looks and smells like Calcutta - sweet. You can't get up to go to the bathroom or buy any food. I love holding it in until we're in the air. Then on-board, I discover only middle seats (no matter the fact that I booked three weeks ahead of time). The seats are covered with crumbs, nuts, and refuse from previous flyers - thanks! And the seats leather -very comfortable!

The tattered literature in the seatpocket is disgusting to touch - but so interesting to read. The tray table is covered in baby food. I like the pattern made by the childs fingers.

The staff are very friendly and funny. There is no video so they perform the safety drill - hahaha! They are very good at making sure my seat back is upright.

I love Coca Cola products and salted peanuts - sometimes I get two helpings! The generosity is astounding.

Lots of garbage collection on board. How efficient!

You are now free to hate flying even more

Stephanie-Umbro, 33 Maine — Wed, 28 May 2008 01:58:55 GMT

I returned home a few days ago after taking my very first flight. Yes, I am in my mid-30s and I just took my first plane trip. I prefer to drive and SEE scenery, for starters. Secondly, I've never considered flying to be cheap transportation. However, I needed to visit my sister in Michigan, and between gas prices and tolls, it was cheaper to buy a plane ticket - and the train ticket to reach the airport.

Didn't know what to expect after reading all the horror stories of late. I paid $200 for my round trip ticket with Continental; I have no idea if that is cheap; seems like it is to me. My only big gripe about my flight: the plane from Cleveland to South Bend, IN, was 20 minutes EARLY in leaving. I almost missed it because I stopped to grab a sandwich. Yes, the seats were too small; thankfully I didn't have people next to me, because it didn't occur to me that I'm large enough to need two seats. My flight attendants were nice, and I appreciated having the captains greet me as I disembarked.

Will I fly again? I doubt it. I used my tax return and stimulus money to take that trip; otherwise, I'd never be able to afford to fly. At this point, I'd rather deal with road rage. I've already successfully driven through Chicago, Washington DC, and New York City and will take any of those cities over Boston any day! I don't need to take another change to getting stranded, or delayed, or left behind, or treated like crap, just because I want to go somewhere. For that amount of time, I can get there faster by driving.

You are now free to hate flying even more

DYLAN RIVIS, MONTPELIER, VT — Wed, 28 May 2008 02:30:08 GMT

The problem with giving 'old style' service and amenities, charging accordingly and leaving it so 'that only those that could afford to fly did' and 'those that could't, wouldn't' is that the entire transportation system in the USA would collapse, unlike in Europe where they have , for decades, invested heavily in excellent rail systems (although,admittedly they don't have to deal with some of our distances).

In the USA there are no other services to replace air. We have backed ourselves into a humungous hole.

You are now free to hate flying even more

Shane Hayes, Dallas, TX — Wed, 28 May 2008 03:23:34 GMT

Jeff in Corona needs to realize that business travelers are all ready subsidizing his fare so shut up and pay the bag fee. I'm often flying on short notice and can't buy a 21 day or 30 day fare. I might be paying 2 to 4 times your fare. If you don't like it take the bus or drive. I'm tired of subsidizing the leisure traveler at my expense. Oh and by the way I own the business so it comes out of my pocket just like you!

You are now free to hate flying even more

Ron D, Norco, CA — Wed, 28 May 2008 04:00:25 GMT

I fly Jet Blue for the 30 channels of TV and the snacks, and most of the time they are cheaper than even SWA. They don't always fly where I am going, but if they do I'm there. Plus with the headphones on I don't have to listen to all of you whining about how all of us Americans are obese pigs!

You are now free to hate flying even more

John, Montpeller FR — Wed, 28 May 2008 05:43:56 GMT

I flew Air France on an early morning, 7AM, flight from Paris. It was a 55 minute trip BUT we were served a typical french breakfast! Some airlines still provide service and make a profit.

You are now free to hate flying even more

George Coppedge, Prague, Czech Republic — Wed, 28 May 2008 06:27:07 GMT

SWA has correctly segmented and targeted the casual traveler - paying out of his/her own pocket and has other transport options, e.g. driving/bus/train. To meet their target customer's price sensitivity, they've designed their ops to be extremely low cost, e.g. highest capacity utilization seating and the fastest turnaround load/unload times. So, the discount air travel segment is fairly served.

What's lacking is a premium air carrier that provides consistently premium service. As stated earlier, all the major airlines are trying to - unsuccessfully - serve both premium and discount segments. One of the majors or a new carrier should exclusively target the premium/business segment. (Before deregulation, this was the only segment even served.)

You are now free to hate flying even more

Jake, Pacific Wa — Wed, 28 May 2008 07:51:23 GMT

First, the good old days that many of you remember were the regulated or recently deregulated airline industry. In those days, service and destination were the only things that made airlines distinct.

You also have to keep in mind that a vast majority of travelers are casual fliers. As several people have posted, business class and first class air travel is still available on traditional airlines, but you do have to pay for the service. All those services also increase turnaround time and that means lost revenue to an airline. That is the first secret of SW's success. All of thier planes are the same model. Boeing 737's. This reduces the costs of mainenance and allows then to reduce thier turnaound time.

Andd fuel isn't the only cost that is steadily increasing for airlines. As the number of flights increase, the cost of a slot at a major airport has been climbing steadily.

So, in a nutshell, this is the inevitable price of a free market. Premium service for a premium price, and low frills for the lowest fare. Seems to make sense to me.

You are now free to hate flying even more

Stephen Young, Miami, FL — Wed, 28 May 2008 09:05:23 GMT

In my opinion, low prices will only go so far. There still have to be acceptable service standards. I just took a flight out to Las Vegas on Spirit Airlines and I have to say it was by far the worst experience I have ever had on a flight. There were lots of very upset passengers in the line and the ticketing counter didn't even seem to care. In fact, many of them were down right rude. The overbook by a bunch of seat and then force people off the plane. They don't even provide complimentry drinks for a 5 hour flight! They sell them with snacks for jacked up prices. Some of the flight attendants were very rude. I heard plenty of comments such as "This will be the last time I ever fly this airline". I don't see how a company can stay in business if it keeps losing customers. I'm sure many of them were so irate they will even spread the negative publicity (like I'm doing now). For me, price only goes so far.

You are now free to hate flying even more

Jay, Louisville Kentucky — Wed, 28 May 2008 10:25:37 GMT

I am unsure why its a topic of discussion. They have the planes, we need to fly. its just like gas. We need the gas, we buy the gas. So bite the bullitt and can it.

You are now free to hate flying even more

stuck in Iraq, Taji Iraq — Wed, 28 May 2008 12:30:01 GMT

I work in Iraq and have for the past 4 years. I have to fly an average of 40k miles a year not by choice. There is only one way to get home. It is so bad to travel these days, I would rather stay here in heat, eating sand, dodging bullets and sleep in a tent than travel on a plane. It’s too much hassle and is getting expensive. My flight that was $1200 is now $2000 and I usually get stuck in some weird country because one leg of the flight was delayed. The few days I get with my family between missions are cut in half because of a travel delays. Not only are they ripping our lips off at the ticket counter but they are making life suck while you wait. 4 hours stuck on the tar mat, 3 hours in a terminal, 2 hour lines at security and now I have to pay for them to loose my luggage. Air lines can continue to beat us down there is nothing we can do about it. We have to bend over and take it. Any other business in the world would crumple if they ran their business the way most airlines do but they are continuing to get away with it. I want a job where I can slap my customer around, loose their stuff, leave them stranded and over charge them to do it. Life would be a happy place and I wouldn’t be here sucking sand. Something needs to change.

You are now free to hate flying even more

Rae Doberstein — Wed, 28 May 2008 12:37:03 GMT

The airlines are absolutely mercenary now, charging for everything that customers have already paid for with exorbitant fares. On United we could only check one bag under 50 lbs. in weight; anything else would cost $25-$100. Same with US Airways, and they subjcted us to a 3 hour and 53 minute flying commercial as their attendants hawked everything from over-priced food to headphones for $5.00 to a VISA card from them. It was ridiculous and insulting, especially when my husband and I tried to the flight attendants' attention so they could stop selling and do their jobs (as we had already paid them more than enough to do). The airlines have always charged more too much for tickets. They need to start realizing that people aren't going to put up with these rip-offs forever and that without the flying public they are bankrupt

You are now free to hate flying even more

KD — Wed, 28 May 2008 14:06:09 GMT

Loose weight. Tickets will be cheaper.Americans carry plenty of donuts, lattes and hamburgers in their belly,thighs and butt. Look at europeans, learn something. Enough with Big is better. Look at rising cost of medical treatment, low gas mileage and higher fares. A 125 Lbs pound woman is easy on eyes too.

You are now free to hate flying even more

Jim, Cheyenne,WY — Wed, 28 May 2008 14:55:31 GMT

Agreed KD, the more your weigh , the more it costs to haul your heavy butt up in the air. If you don`t believe try to pick up a 200lbs person over your head, and then try to pick up a 100lbs person over the head .. which one was easier and took less energy ? Probably the 100lbs person, same for the ariplane, takes less energy , less fuel therefore cheaper to fly thinner people. I am surprised noone has started a "normal weight only airline" where fat lard ass people are banned.
Eat a donut less.. you will be lighter, healthier and will cost less to move your big butt .. in an airplane, car or on your legs ( if you use them anymore that is ) .. Loose weight and quit your bitchin

You are now free to hate flying even more

mp — Wed, 28 May 2008 15:23:39 GMT

I am a former flight attendant and I would never go back to working with any airline now. It would be frustrating with the limits on service and safety. My friendliness, which is all that is left in the service that comes free, isn't going to help the passenger endure the small seat, dirty, cattle car.

Gas is on the rise and so is everything else because of that (whether it is tied to oil or not). Raise the ticket prices and put the services back that can give humanity back its dignity.

And by the way, to those who found the only solution to the problem is for people to lose weight-- how sad and pathetic.

You are now free to hate flying even more

Nicholas — Wed, 28 May 2008 15:25:54 GMT

The major difference between the airlines - like why Southwest can turn a profit and US Air or American can't isn't because of fuel. It's because of the way they fly.

US Air, American, Delta all fly out of a hub. They planes that come in and sit. That spend hours to days at the airports before take off. They also fly everything though their hub. If I'm going from Houston to Florida on Delta, I have to land in Alanta and board another plane. If I'm flying Southwest, I go staight to Florida or have one minor stop where I don't get off.

The old system is broken and the big airlines don't want to change. That is where there costs come in.

Yes, I agree Southwest could do thinks better (They are trying assigned seats I hear) but their system of using planes in general is better.

You are now free to hate flying even more

Nicholas, Houston TX — Wed, 28 May 2008 15:27:50 GMT

Hey KD, yep Europe is better. I'm looking forward to at least 15% unemployment and leaving off the goverment because everyone works for them.

You are now free to hate flying even more

Ken C., Tampa, FL — Wed, 28 May 2008 15:42:27 GMT

People hit the internet and buy the cheapest ticket, then have the gall to complain. It's like turning a hamburger back at McDonalds because it's medium-well instead of the well-done you expected.

As airlines continue to get undeniably crushed by fuel prices (which they still don't charge enough for by the way), not to mention frivolous & untruthful law suits (such as the free-pass-riding buffoon who claimed he was forced by the Captain to sit in the lav for, irnoically, a variety of period of times), they will continue to go down hill. So, American citizens can either help the downfall along by writing unhelpful & populous articles like this one just to gain attention, or they can actually reward the best airline performers (great service, seat entertainment, extra leg room options for a measly 20 bucks, etc.) by lauding them and giving them more business.

As far as advertising goes, it's a cheap shot to react to advertising and then tell the airlines not to, especially airlines that have historically paid very little for advertising and taken a hit for it.

You are now free to hate flying even more

John D. — Wed, 28 May 2008 15:48:45 GMT

And for the people who say they are getting ripped off by airlines, apparently you all don't read too many airline financial reports. You've been flying for under-cost for a long time. Ticket prices are stuck in the 1980's . . . not even including inflation . . . they are the SAME prices!! You work in that kind of industry and see if you take the whiny belly-aching like you see on these boards all too well. Enjoy your below-cost ticket (it's why yoo bought the ticket in the 1st place if you remember), trash the cabin like you always do with your chewed bubble gum and diapers in seat back pockets, and be quiet already.

People are pigs.

You are now free to hate flying even more

Al, Southlake, Texas — Wed, 28 May 2008 16:14:35 GMT

I've flown american air forever. Each time I fly I notice that the service keeps getting worse. The nickle and dime approach to slovency will not work. it doesnt help that the exec's are rewarded by stock grants while the rank and file are let go. My last flight was a turning point for me. The crew was angry and rude to everyone. Management sets the tone ... and in this case, management is lacking.
I wouldn't be surprised if they install pay toilets next ...

You are now free to hate flying even more

Jerry, Natrona Heights, Pa — Wed, 28 May 2008 17:46:27 GMT

It's going to sound crazy but those drinks that guy is holding up look really good. If I seen this ad and had to book a flight immediately afterwards I would consider JetBlu. I've never flown JetBlu, are the drinks good?

You are now free to hate flying even more

Denny, Madison, WI — Wed, 28 May 2008 17:52:08 GMT

I'm with the Delta Million-miler, The airlines need to pick a niche a stick with it. It's like Levis now a days. They no longer carry my color of 569's because they are trying to keep up with the teenie bopper companies like A&F (XL = Med.) and DKNY. All their jeans are that funky striped color or have purposeful paint stains and rips in them, and now Levis is following suit. NW, Delta and AA need to cater to higher end travelers, and SW and Jet blue need to cater to us poor saps. I'm currently buying my Levis on eBay.

You are now free to hate flying even more

DollarBill — Wed, 28 May 2008 19:05:16 GMT

I love some of these topics on the airline industry . I fully agree with the weight issue . Let's say a flat price fee to 150 Lbs. and 2 dollars a pound over . Fair to me as it takes extra fuel and inertia to get Big Momma at 300 lbs over more average sized people . After all how many of the fatties hang over onto the other paying customers space they paid for ? The price of obesity should be 'weighed in to'.

You are now free to hate flying even more

RubyTues Charlotte, NC — Wed, 28 May 2008 20:11:39 GMT

The last time I flew I was squeezed in that middle seat. The guy next to the window was so fat and I was wedged in so tightly that I actually had a bruise on my leg where I had my chapstick in my pocket. After that I decided to see if I could spend a year on the ground.

Since then I've watched prices skyrocket and the addition of all these petty little fees. I swear I fully expect to have to pay for my own oxygen mask the next time I fly. There was a story in the paper this morning about how the airport in my town is intentionally closing down the remote parking lots just to force people to pay higher fees to park in the decks.

I hate it because I feel somewhat trapped by sticking to parts of the country within driving distance but I really don’t miss having to take my shoes off to get through security and I certainly don’t miss sitting next to an overweight guy with pretty bad BO for 5 solid hours.

I feel like we’re getting back to the days in the 70’s when only wealthy people flew anywhere just for a vacation.

You are now free to hate flying even more

Whatever — Wed, 28 May 2008 20:34:55 GMT

After working over 15 years in the travel and hospitality industries, I've learned serveral things however two of things that really stand out are:

1. The customers who deliberately choose your company in order to pay the least amount of money because they can not afford a first class flight are the ones who demand the most service. They want, and feel entitled to, Jet Blu prices with first class service becuase they are spending thier hard earned money on your flight.

2. The other category of customers have money for a first class ticket but usually demand a discount anyway. These demand to pay the least amount because they are wealthy and important and fly regularly. These are also same ones that remind you costantly that they are wealthy and important and need the level of services the Royal Family can expect.

The bottom line is neither category of person wants to really pay for the level of service they feel they are entitled to, they will always discount the value of your product or service ,and neither category wants to (not that they should have to)understand or appreciate what it takes to deliver great products and services let alone what it cost to do so.

Thank God for the third group of people who use flying as a means of transportation and pay whatever they feel will be the best option for them. They are just happy to get to their destinations safley and as comfortable as affordable and posible. These people also understand that if the plane goes down, leg room, snacks, and entertainment may matter so much. The rich, the poor,the under serviced and the overly serviced are now in the same predicament together.

You are now free to hate flying even more

Whatever, AZ — Wed, 28 May 2008 20:41:06 GMT

You are now free to hate flying even more

Justin Sanbatch, St Louis, Mo — Wed, 28 May 2008 20:53:53 GMT

I have been flying Southwest since I can remember. Their customer service has always been great. And with the pioneering they did via their online services, I personally do have some brand loyalty. I have never missed the meals, movies, or whatever. A smile as I am boarding is more important to me personally. They almost always get me where I am going on-time and for considerably less that other airlines I have considered.
And dispite the recent inspection screw ups, keep in mind they have never lost a passenger. They just provide the best value for the money all the way around in my opinion.

You are now free to hate flying even more

Jean, Florida — Wed, 28 May 2008 22:36:55 GMT

I too believe that obese passengers should be charged more. Why should the rest of us have their elbows in out seats and their fat rolling over the sides of their chairs into mine. I've flown more than 14 flights in my 18 years with various companies and they deffinately dont look close enough at that factor. I'm all for having them charge for extra weight like "Buffy and Eliot". It'd be so worth it and it would encourage America (yes I am American) to lose all the extra fat their begining to be comfortable with.
Outside the states air travel seems much more civilized and was still a good price for the distance. So save up and visit a far away place, you'll cherish the memory more and you'll get to brag about being to another country.

You are now free to hate flying even more

Napolean syndrome is funny — Thu, 29 May 2008 01:01:35 GMT

I hate the 300Lb. momma sitting next to me as much as the 150lb. pencil necked geek guy with his huge carryon bag that he has to continually put up and down from storage while barely hitting me with his boney bagging pants arse, while in the guise of 'I'm just a little guy, it won't take much for me to squeeze thru this tiny space in front of you." I'm 220lb. 6'2" so I think the weight thing is ridiculous. Maybe if they made the starting point weight somewhere over 200lb. and made smaller people double up in a seat and the fatties pay a little more from say 210lb. I'd rather have Aunt Lucy flying next to me than some professional jockey. You people crying about weight limit/penalties are the same bunch that chastise smokers for doing something legal. I hate all of you.

You are now free to hate flying even more

Chad - Pittsburgh PA — Thu, 29 May 2008 03:22:10 GMT

Airlines are a mode of transportation... Just like a bus... every time you get on a city bus, or train, do you expect a drink, and a snack? NO... same with air travel. You are paying to get from point A to point B.

safely taking off and landing are important... snacks are not.

You are now free to hate flying even more

Melanie, Eugene, Oregon — Thu, 29 May 2008 03:32:22 GMT

How many of you that are for the weight/cost factor are overweight? Yeah, I thought so.

You are now free to hate flying even more

Gary in Fairfax, VA — Thu, 29 May 2008 13:28:27 GMT

Let's see now, there is a problem with the amount of air traffic the FAA can handle, there is a problem with too many aircraft on the tarmac with an increasing number of fender benders. The cost of fuel is way up, passengers are being harrased (made to sit on toilet seats during a flight - thank you "Jet Blue"
No food, lousy service etc.

The cure:

forget frequent flyer gimmicks, return service and charge the true cost of the tickets. The result-less flights, safer skies, profitable airlines (albeit smaller).

Businesses could cut travel by using VTC more.
Vacationers could plan more "flightless" vacations.
Airlines could use smaller aircraft and fly point to point instead of hub and spoke.

Let's face it America built its infrastructures on the basis of cheap energy, those days are over, we have known since the 1970's oil crisis this day was coming and did nothing about it. Now we all have to "pay the piper".

In closing, as yourself why did Bush have to beg his Saudi "friends" to increase production when the U.S. imports most of it's oil from Canada? Also why don't we force the oil companies to further develop Gulf and Atlantic sites using the obscene profits they are "earning"? Why are we not using more wind, nuclear, and hydro power alternative resources? Why not change the SEC rules away from "maximising devidents for the shareholder" to "do what is best for the American infrastructure" What a concept!

You are now free to hate flying even more

Steph, Denver CO — Thu, 29 May 2008 16:50:19 GMT

MONEY MONEY MONEY..thats what it comes down too. I live 6000 miles from my family, across an ocean so car/bus/train is really not an option for me. I want to see my family and am willing to pack a few granola bars in my bag to eat on board rather than pay a small fortune for inedible food. If airlines want the business then it is al about prices, if the check in clerk doesn't even make eye contact with me, I DONT CARE, just give me cheap flights.

You are now free to hate flying even more

Dan, Fort Worth,TX — Thu, 29 May 2008 16:58:49 GMT

I only fly on business travel, and then only American - I haven't taken a vacation in over 20 years where I had to fly to my destination. Yet business travelers get the same short shrift as do vacationers and convenience travelers. I have to bring a large amount of video equipment with me when I travel, and I constantly have to tell the ticket counter agent that there is a special code to use with A/V equipment. Then I wind up with either damaged cases or, in one instance, damaged personal luggage because the baggage handlers have no respect for private property.

I think if business travelers began taking trains or buses to their destinations (even though it takes longer to do so), the airlines would wise up - that's got to be a good 60 - 70% of their customer base that would go right down the drain. I'm going to pitch that as a business case and see how far it goes.

You are now free to hate flying even more

C, New Jersey — Thu, 29 May 2008 17:43:47 GMT

Why do we expect flying from point A to point B to be an 'experience'? If you take Greyhound across country, do you expect them to provide you with a meal? Why do you expect one when you get on an airplane? When you get down to it, an airplane is really nothing more than a bus with wings.

Pack light. Bring your own lunch and water. Clean up aafter yourself when you're leaving.

You are now free to hate flying even more

VR — Thu, 29 May 2008 17:52:37 GMT

Like eric, I avoid flying at all costs. Airlines treat all passengers as if they were morons (I used to be a frequent flyer - but no more.) Like shoes and clothes, charge the correct price for the quality offered and treat all people like customers. There are Guess handbags and Prada handbags, it is the features of the product that is the differentiator. But even the purchaser of a Guess bag expects to be treated with courtesy by the clerk that waits on them and takes the money.

The $15 for a checked bag is another way to disrespect the customer, by incenting the crass folks that stuff the contents of their home into one huge bag, then crack the skulls of other passengers try to stuff the case into an overhead bin. The airlines should charge for carry-ons not the checked bags. Carry-ons slow the boarding and unboarding that costs the airlines in expensive turn around time, cause discomfort to other passengers, etc.

No, I don't have stock in Hertz, Avis, or Budget. I will only travel if I can rent a car and drive to my destination. The staff are willing and able to help, I can adjust the seat to get leg room, and a GPS gives great directions.

You are now free to hate flying even more

Jim, Orlando, FL — Thu, 29 May 2008 18:14:35 GMT

Will there be an additional charge to use the escape chute in an emergency? Will the restrooms become pay toilets? How about toll booths on the access skyways?

If the airlines are going to resort to charging for everything, then I think they should be held liable for performance. If the aircraft is late for departure, there should be incremental refunds to the passengers, up to 150% of the cost of the ticket if the flight is canceled.

You are now free to hate flying even more

Dee — Thu, 29 May 2008 18:54:44 GMT

Sorry folks, but charging overweight people more for their tickets is not feasable unless they require two seats.

While in theory charging by weight seems reasonable, the logistics of doing so would simply cause more problems by creating enormous (no pun intended) delays which would in turn defeat the purpose.
In addition, if the airlines started charging by weight they would be sued for discrimination which would lead to even higher costs for the rest of us.

I understand the airlines' woes, however their current policies don't seem to be well-planned. Most obviously, they should charge more for carry-ons, not checked bags. All people are going to do is increase the ammount of crap they carry on which will cause delays, irritation, and other general headache-inducing problems. I guess they will have to learn the hard way and we will have to suffer in the process.

You are now free to hate flying even more

Guy from Cincinnati, OH — Thu, 29 May 2008 19:06:11 GMT

It all sucks, I'm ok with less service but does less service require the attendants to be rude and mean. Really a smile goes a long way with me, especially if its the only positive thing about the flight. I find that the general public is somehow transformed into unidentifiable creatures once aboard an airplane. Grown, educated adults who may be successful in thier jobs, coach little league etc, act like monkeys. I understand that the whole flying experience is aggravating, but really people, take a deep breath, deal with it and smile, we can all contribute to a better flying experience if we don't take our our frustrations on eachother. Lastly, lower your expectations, you are not getting caviar and champaign on a silk pillow. If you are truly a VIP, you won't be sharing your flight with anyone, so to everyone else you obvioulsy think you're important and therefore you think others should know that you are important and kneel to you. We'll you are only important to you, or some very small circle of people who actually know who you are, to the rest of us you just some guy with a blue shirt. So lose the attitute, bite your lip, bare it and grin until we land.

You are now free to hate flying even more

sickoftheselfcentered — Thu, 29 May 2008 20:39:09 GMT

to all the self righteous anorexics who think charging the Mcfatties extra is a solution, go eat a sandwich- your logic is faulty. Doesnt it seem more logical that if accomodations were made to allow more leg room, a little more width, and maybe some courtesy thrown in would make the "normal" sized people and obese people happy at the same time? I get so sick of hearing how people are "inconvenienced" by the large guy/gal next them crowding their seat. Yes this is a valid complaint, but i didnt see a complimentary magic wand kiosk near the gate last time i flew, in which a large person could wave over their heads to "make their fellow traveler more comfortable" .
this is all solved by widening the seats- even eliminating the dreaded "middle" seat that everyone hates, and possibly charging more to cover the costs (both fuel and seat real estate).
Seating aside, its the callous attitude and complete lack of care that all carriers now have. No one, and i mean NO ONE cares in this industry anymore for customer comfort or satisfaction- which brings people back to the seats later. It's all about the money and how much people are saving. What's next, charging for every inch over 5'-10"? or inseams that are longer than 30"??? Get real

You are now free to hate flying even more

George H., Raleigh, NC — Fri, 30 May 2008 00:54:48 GMT

Pay by the pound? I think not. How much does an empty plane weigh anyway? And how much of a difference do my extra 10 pounds (in relation to the weight of the plane) make in getting that plane off the ground?

As for the $15 for a checked bag, I say charge $15 for a carry-on bag instead.

You are now free to hate flying even more

Roger — Fri, 30 May 2008 12:36:53 GMT

I fly to Mexico quite often. I always try to get a Mexicana flight. The price is around 50 dollars more than a similar American Airlines flight. At (now) almost 700 a ticket, 50 dollars is not much.

Especially when you are still treated as a customer and not like just cattle. Yea, I know, the price of fuel hurts, and guess what? It hurts all, not just airlines. But that doesn't mean I am going to treat my clients like dump.

Mexicana still gives me a movie, real food, free drinks including alcoholic and gorgeous looking attendants that still know how to smile.

Southwest gives me some mad woman in sweatpants.
American Airlines one that gets mad because I don't carry change for a 20 and get my drink wrong.
Delta looses my baggage... 7 out of 10 times, and their planes break down, so I end up flying Continental.

God, I can't wait for bullet trains to arrive to USA. Now, that is value for your money and true first class service.

You are now free to hate flying even more

CMC, Ft. Worth, Texas — Fri, 30 May 2008 20:34:38 GMT

I believe the sad thing is that good customer service is diminishing all over our culture. From fast food, to banks, to airlines, we seem to have lost sight of the fact that treating the customer well pays.

Meals, snacks and such cost the airlines money but basic good customer service does not. Service with a smile and understanding frequently goes a long way to sooth the irritated customer. Friendly treatment evokes friendliness in return. Of course, there will always be the flyer (or bank customer or fast food consumer) who is bound and determined to vent her or his rage upon those who are "required" to be kind with them. However, I know that if I'm in a bad mood or angry I'm liable to let that spill over to those around me. But courteous, friendly service will diffuse my mood immediately.

I haven't bemoaned the loss of the meals and if I never again have another pack of peanuts or pretzels, it would be too soon. But I demand to be treated with respect and courtesy. I think that is what the airlines are forgetting.

A few years ago, as a presenter for two major seminar companies I traveled 100% of the time. And I flew wherever I went. I don't do that anymore unless distances are just too great to drive. The hastle of getting to the airport, parking, walking long ways to the terminal, waiting, and then being treated as if the airline personnel are doing me a favor by scanning my ticket, are too much.

I recently was required to fly to San Antonio from DFW, by a boss who didn't want to pay my parking at the hotel. By time I drove into the airport through heavy traffic, found a parking place, walked into the terminal and then waited for a flight that was delayed for a thunderstorm, I could have driven to San Antonio, before my plane even took off, seated comfortably in my car with a Book on Tape or Disk and able to stop and get out whenever I wished. The convenience of flying is no longer convenient. And the customer service is no longer good.

As a trainer, I teach an excellent customer service course, but I'm afraid that I'm like a small voice crying in the wilderness.

You are now free to hate flying even more

aks texas — Sun, 01 Jun 2008 17:46:34 GMT

i think the airlines should charge a fair, profitable fee. they could cut out all the million possible ticket prices, cut advertising and as the guy said, not serve anything on flights less than 3 hours. we can all live without a coke for 3 hours, or we can bring our own. if they fly full at a fair price then maybe prices won't skyrocket. that's really all anyone can ask, except for good service which can only be "bought" through good training, taking care of and careful hiring of employees. and you're right, people will choose by cost of ticket, not whether you get peanuts and drinks.

You are now free to hate flying even more

Richards Pensacola, FL — Sun, 01 Jun 2008 21:07:36 GMT

All the sad result of the corporatization of our infrastructure policy since WW2. America needs a decent rail network, it's the most efficient form of travel and can outperform air travel on trips <500 miles. Put Amtrak on steroids so it will be able to compliment a reregulated air travel industry. Time for America to get the stick out of its a$$ about "subsidizing" rail travel-- initial investment in balancing our transportation network is vital now, not later. Why do the French, Germans, and Japanese have better rail networks than we do? Depending upon air and road travel without railroads is not a tenable option.

You are now free to hate flying even more

Mike Scott — Sun, 01 Jun 2008 22:56:06 GMT

I think its awsome.....it will make everyone pack less and that means less weight and will end up saving millions of gallons of fuel worldwide and thus, greenhouse gases, that would have been wasted on hauling around heavy bags filled with stuff many people never even get around to wearing. I think they should charge $25/bag and then $10 every pound over 40.

You are now free to hate flying even more

ColonialGirl — Sun, 01 Jun 2008 23:36:40 GMT

In Europe ( Great Britain ) you are limited to one checked bag and one carry-on bag including your handbag, or laptop and it's the Security that enforces that rule about one carry-on and not the airline. I usually fly American and have always found their gate agents and Flight attendants to be friendly and helpful; of course it does pay if YOU are polite and don't think you are some royal personage that needs to be waited on hand and foot and get to be bitchy. I also fly Southwestern as they offer bargain airfares if you book early enough and if you want to board early, then check-in on line exactly 24 hours before your flight and get to the airport and the gate at least and hour early- your boarding pass will have a number and only those that paid extra for premium seating or for "business class" will board before you. I found their service and flight attendants to be very good and friendly.

You are now free to hate flying even more

A L Green, Santa Fe, NM — Tue, 03 Jun 2008 05:47:29 GMT

This has been a very entertaining blog as of yet. I think that some people are out of touch with the reality of our cultures necessity for flying while still others are expecting too much.

Is that fair to say? That someone is expecting too much. By the same token that some can agree that the airlines should charge a reasonable--profitable--fee for the cost (reflective of the rising cost of fuel, etc.), it should be understood that while everything is increasing in price, wages are not increasing... What's the average? -$1,000/family?

America's problem is the greed of the top while the lower suffers through just enough to get by for survival and continuance of their job. This reminds me of something... Whatever that something is, I'm sure that it was related to the Emancipation Proclamation of 1863...

And before anyone argues to the contrary, do consider the reality and then respond with some intelligence.

The divide and conquer strategy that has been enacted by the American government since this "new age" of "conservative" (though, truly ANTI-AMERICAN) politics has brought us to this point in our rather short history.

Have I flown? Of course, but mostly by the funding of Government programs like the US Army, during trips to Iraq... That has ended, and now I hardly consider flying. Although I enjoy the take-off, I'll just go to six-flags for that excitement.

Really folks. The reason that airlines DON'T charge a "reasonable" price, is because of greed (although this normally works in the opposite direction). As someone said earlier, although most people do travel for business, it comes at a discount. The people left to pay are those whom have tapped their savings to make the trip.

To charge extra for weight is scientifically understandable, but not ethically understandable, so that'll never happen (BTW, I weight 160lbs, so I'm all right, I'm sure). Extra for the bags is fine, but will the lower cost be handed off in the form of the plane ticket for people who travel without bags (such as myself...when I do travel...which is normally Greyhound at this point)? Probably not...

We call that...GREED...

Eventually, like all things that ascend, this will descent.

Let's just hope that its in the form of a control landing and not a repeat of our most famous national disaster of 2001...

Until later...

Thanks for reading...

You are now free to hate flying even more

A L Green, Santa Fe, NM — Tue, 03 Jun 2008 05:51:37 GMT

Oh, yeah...

And for our foreign friends who've suggested rail-lines...

Haven't you noticed that our most peaceful government here in America invests much more in military technology than civil technology? I guess you guys haven't heard about our collapsing bridges, poor race relations, and sinking job markets, huh?

We are a militant nation. Militant nations don't worry about their citizens liberties...

Uh-duh!!

:-P

You are now free to hate flying even more

greg, pinecrest fl — Tue, 03 Jun 2008 18:39:13 GMT

flying sucks, airports suck, the security personell suck. if i could drive everywhere i would

You are now free to hate flying even more

Carl, Prescott Valley, AZ — Tue, 03 Jun 2008 19:43:05 GMT

What's the noise all about? Actually, I am surprised it took the airline industry so long to climb on the "nickel and dime" bandwagon. Have you read your entire cell phone bill lately? How about that list of "fees" that the nice lady at the title company had you sign on your last mortgage or re-fi? Purchased a car? Remember how quickly the business manager flew over the "documentation fee" on the disclosure statement?
I can't remember the last time I bought something with more than two moving parts and was not offered the "service plan" or protection or extended warranty.
Let's face it. we've been bending over for this stuff for a long time; and people who buy on the cheap are just asking for it.
So, pony up, pay the "two dallahs" and imagine what it would cost to DRIVE the trip.

You are now free to hate flying even more

DG, Philadelphia, PA. — Tue, 03 Jun 2008 20:17:14 GMT

It's not just the airline industry that's failing EVERYONE these days. If there's a company that offers a service, I can pretty much guarantee that they suck at it and don't care about how much they suck.

Take AT&T, for instance ...more bars? Sure, you'll have lot's of pretty bars on your phone. But, what do they really mean? Not much, in my experience. I drop about one call per day. But, there are those bars. Sometimes, in the middle of a conversation, my line will get mixed up with someone else's voicemail box. Yup, it's like I've been transferred to someone's voicemail, as if it were my own. Now that's service! But don't try to call and get a situation like this fixed. After several days of their techs trying to get a hold of me at all of the times I informed them would be really bad times to get a hold of me. They just stopped calling. So long as that automatic payment keeps coming, why bother? Right?

Customer service crashed into the mountain a LOOOOOOONG time ago. Every one on the other end of the 24 hour help line is just there to read their script, divert all calls and pick up their checks at the end of the week. Kind of the same thing going on with the airlines ...do what ever it takes to squeeze us for every last dime.

You are now free to hate flying even more

Me, New Orleans, LA — Tue, 03 Jun 2008 20:41:53 GMT

Continental is a great airline, I'm surprised no one has said anything about that. I fly them once a month and 95% of the time have a great experience.

You are now free to hate flying even more

Philby, Portland — Tue, 03 Jun 2008 21:02:37 GMT

All of this reminds me of two ads many years ago--one fake and one real. The fake one was a Saturday Night Live commercial spoof in the mid 80's of a fictional airline, where each of the differenct personnel told you their name and job and what they did, which pointed out the lousy sevice this airline did, with the funniest being Eddie Murphy standing on the tarmac in a jumpsuit saying "I'm Hank. I'm the guy who loses your luggage." The commercial ending with the slogan "TransEastern Airlines. We're a Cattle Car with Wings." The second was an Alaska Airlines commercial, similar to the Southwest Air mentioned, showing a guy who wanted to use the lavatory found out that it costs some quarters to use, first realizing that he had no change, then asking other passengers for change for a dollar, the $1 change for two, etc, going on up to asking for 2 quarters for $5!

I wouldn't be too surprised here in the future if the airlines removed all of the overhead comparments, thereby forcing you to check your bags, naturally for a fee, instead of having you shove and stuff your overpacked carry-on into the bins since we don't want to pay extra to check it, only to have "Hank" lose it.

You are now free to hate flying even more

Ray Martin, Des Plaines, IL — Tue, 03 Jun 2008 21:27:32 GMT

If I go shopping for a TV I can buy a Sony for a $1,000. or an Insignia for half the price. When I go looking for a car I can buy a Mercedes Benz or a Kia. It all depends on how much I am willing to pay for the extra quality.. It's my choice. The airlines should work the same way. If you want great service, lots of legroom, and meals during your flight, you should pay the price. On the other hand, if all you want is cheap transportation between here and there, pay the minimum and don't complain. The airlines need to realize they are not a commodity and people will pay for the service they desire. Stop trying to be all things to all people.

You are now free to hate flying even more

Dennis Baer — Wed, 04 Jun 2008 01:38:44 GMT

For domestic travel, I gave up on airlines. Rude fellow travelers, overbooked flight, and lousy service turned me off. I learned to fly and pitched in with a buddy to buy a small, older light plane. Keeping up with the maintenence and fuel costs are a pain but I never have to go through a metal detector, take off my shoes, pay extra for baggage or put up with TSA morons or crabby gate staff. There are thousands of small airstrips all over the U.S, you can always have a car waiting for you or borrow one of the airport's cars (they often keep one on the field, just so pilots can get around),and the folks you meet at small airports are wonderful, friendly folks. For flights of less than 400 miles, my little puddlejumper is faster, door to door and sometimes it's even cheaper. Best of all, if you can document 51% business use, all that maintenence expense is a write off

You are now free to hate flying even more

Jeff, San Diego CA — Wed, 04 Jun 2008 05:44:55 GMT

50% of travelers really have to travel. The other 50% do it to feel important and spend company dollars on meaningless flights.

Ever heard of video conferencing? Save you time and money and you can be productive!

Airlines will always be there. However, an evolution is coming. Enter air taxi and the likes of eclipse aviation. Economical light jets.

You are now free to hate flying even more

A.K., NY — Wed, 04 Jun 2008 17:05:36 GMT

I'm with Jeff Konecke for the most part. The only thing I differ in is that I think there should be two kinds of airlines -- the kinds like Jeff Konecke recommends, and the kind that say "We don't give you any frills, we just give you a seat on our plane for a low price and you agree to that in order to be able to afford to fly rather than taking a train or bus -- oh, and BYOM (bring your own meal)."
Then folks can make their choice between all the frills at full cost, or no frills for a lower price.

You are now free to hate flying even more

Kristen, Virginia — Wed, 04 Jun 2008 18:47:39 GMT

The person who commented with the name dollar bill.. do you realize how rude and discriminatory you are being... i am 5'2" and weigh 235 pounds but not all people are as you say "fatties hang[ing] over onto the other paying customers" guess what people who are obese pay the same way you do and if a person is that big they have to buy 2 seats at least thats how it was last i flew regardless and weighing as much as a i do i dont hang over one bit. so i find your comment offensive and dont know why they allowed it to be posted. And it will be sad the day that a person has to step on a scale and get weighed before they fly and pay for it. That is humiliating having someone tell you you owe more money becuase you are obese. Just Fly people stop complaining. Flight attendants are the way they are half the time becuase of pay or previous rude customers think of the full spectrum please everything runs in a circle....

You are now free to hate flying even more

Caroline Witte, Tucson, AZ — Thu, 05 Jun 2008 09:48:16 GMT

I know I'm late in commenting on this, but as a former Delta stew, I know first-hand how much the industry has deteriorated. I flew (for Delta) in the 'good old days', eg, in the late 60's through the early 80's. We gave solid value for the money. I hate flying these days. Between the government and the airlines it is a miserable experience. I wish I never had to fly, and find alternatives whenever possible. I feel sorry for those of you 'youngsters' who have no 'golden standard' with which to compare the way things are today against the way they SHOULD be. I hope that someday a domestic airline will come into existence that will use the old standards as their business model, even if they do charge more for their efforts. I would always be willing to pay for that. Even first-class doesn't provide the level of service these days that was routine just a couple of decades ago for 'economy' travelers. Part of the problem is that today's travelers don't demand better. Until that day, nothing will change.

You are now free to hate flying even more

JLS, Houston TX — Thu, 05 Jun 2008 16:43:57 GMT

Haven't fell out of the sky yet and I have been a business traveller on SWA for years.

You are now free to hate flying even more

dawna, prescott valley, arizona — Thu, 05 Jun 2008 23:40:30 GMT

For those of you who think large people should have to pay for the extra pounds, why not also include charging extra for the people with long legs who kick at your bag stowed under your seat or granny who decides to push her seat back to nap and you have to stare at her purple hair throughout the entire flight or the guy who's constantly coughing and clearing his throat? Hello! You're on an airplane and it's packed with people from all walks of life, all ages, all sizes and all levels of intelligence. Complaining about it ain't gonna fix it, so take the bus or drive or just sit there and get over it!

You are now free to hate flying even more

Get it together America, Reston, VA — Fri, 06 Jun 2008 03:02:49 GMT

You know what? I've read through every single one of these responses and not one attacks the real problem. The problem is us as a nation. Look around you. Look at what's happening to us. People complain about everything because their not happy. What makes today different from the 80's or earlier? Somewhere in the 90's people became more self-centered (me me me). In turn there was less emphasis on civility. we have become money-hungry and absorbed with our lavish lifestyles (meaning the genius execs who run these stupid companies). My husband and I recently flew via Delta Airlines (US) to Madrid, Spain (Iberia). The instant we boarded Iberia we thought we were in heaven. Yes the tickets were more expensive, but we were greeted in either espanol or english, and treated like travelers used to long ago. Iberia not only serves snacks, but full course meals (Salad,Roast chicken with rice and gravy, dessert,real flatware, and unlimited amounts of tea or cafe). Not to mention that there were no hold-ups at the airport. People move with a purpose instead of waiting for someone to serve them. The crummy experiences we have in our airports are the workers themselves. Most of them (not all) are obese themselves who spend their time talking to one another and joking around instead of doing their jobs. No doubt they are feeling the pressure from execs yet again cooped up in their offices rolling around in mountains of money and watching tired travlers at their breaking point on a big screen like a reality show. I agree that it's time for a change. The question is how much more do we have to put up with before we are willing to stand up and do something about it? And to the anti-europe gentleman... there's a reason why most of those countries have been in existence longer than us. They've made the stupid mistakes that we are currently making and chose to learn from them. They chose to look at the bigger picture instead focusing on the pixels. With freedom comes responsiblity, respect, and humanity. Somehow we as Americans have lost that. If this country is to be strong again the change will start with the individual. Snack on that for a moment. It's free.

You are now free to hate flying even more

Judah - IL — Fri, 06 Jun 2008 06:25:56 GMT

ok i read all these comments...and i'm sure no one is reading mine. (it looks like i'm a bunch of days late) Long story short. Southwest did the best business deal, they made a fuel deal when the company was created. The low cost of fuel expired in 2008 (not sure exactly when) So when all other airlines are paying $90 plus a barrel and today $130 a barrel, southwest was sitting pretty at $30 a barrel. So they can sell a seat for $29 or $39. Just a couple of passengers and they are breaking even. But if you notice those fares don't exist anymore. Now they are at the same price of all airlines...there fuel cost deal ended! So did southwest come up with a great deal...well the management did. They deceided not to spend any more on service (audio, video, food, 1st class) but you can spend more money to get on the plane first! That's worth a lot.... bottom line...you get what you pay for.

You are now free to hate flying even more

Max Lee, Woodruff, Utah — Fri, 06 Jun 2008 13:03:05 GMT

Wow.

There are a lot of people complaining. You want the full service, but don't want to pay for it. You hate having to pay a bag-checking fee, even though that requires both time and money (maybe it could be included in the cost of the ticket?).

Heck, for some people, they have decided to dislike a particular airline, because fellow passengers were in a bad mood, or rude. To me, that is retarded, and placing blame on the wrong person. Of course flight attendants might become ill-tempered if there is an exceptionally high number of rude people. It isn't the airlines' fault, nor any CEO's that people are simply rude sometimes. People will be people, on whatever airline passengers fly. At the same time, it seems to be equally important for passenger morale, when the captain greets the passengers, and smiles at them, again regardless of the carrier.

Because air travel has become a commodity in the U.S., we need to treat it as such. Think of it like coffee. When people want to drink coffee, they pay for it. If gas/shipping costs, and processing costs increase, then coffee price will also increase. When this happens, coffee drinkers either decide to pay more for their favorite style of coffee, or switch to a cheaper, average Joe cup'o'Joe. If people pay for premium dark roast, they get it. If people pay for the less expensive, lower quality coffee, they should know what they are getting, and not expect premium. The world, while it doesn't need coffee, expects it to be there. If people want their coffee, whatever level of quality, they should expect to have to pay for it. And thus is the same with airfare.

As for complaints about waiting in a line forever, deal with it; arrive at the airport earlier (even if it means you may get bored or have to miss some appointment, tough), expect delays (airlines cannot yet control the weather), and if you think you might have a long wait, prepare to entertain yourself. To use the old scout motto, "Always Be Prepared."

In the end, when the people feel that the airline is too expensive, or the service is not good enough, then quit giving them your money and drive (for domestic travelers). For international, oversea travelers, if the courtesy or service isn't up to your taste, then tough. That is the way it is while you fly. Complain to the proper people, considerately, instead of to a population of people who can do nil about it.

In the words of one commenter from Wyoming, "Quit bitchen'". Don't like it? Don't fly.

You are now free to hate flying even more

Ron, Bedford, Texas — Fri, 06 Jun 2008 16:08:59 GMT

I had to chuckle at the May 27, 2008 comment from Shayne Haynes of Dallas, who whines that he, as a business owner, is "subsidizing" leisure travelers by paying two to four times their price for his business travel. I'd be willing to bet that he's been known to mix in a bit of pleasure into that business trip - just like the rest of the world has learned to do. And, I'm not naive enough to believe the sob story about all that money coming out of his pocket when in reality he will write-off the expense on his schedule C, and what is not reimbursed there will be passed along to his customers.

The consumer pays for everything

You are now free to hate flying even more

Bubba, Georgia — Fri, 06 Jun 2008 16:36:02 GMT

I'm going to fly to Seattle this year, and I will probably never travel by air again. Once this country put men on the moon, now we can't even get a plane across the country. So, hike up the fares and add more charges! I'll drive next time.

You are now free to hate flying even more

Richard, Chicago, IL — Fri, 06 Jun 2008 16:37:05 GMT

People take trains and buses cross-country all the time. Trains and buses don't have flight attendants. Trains usually have a snack bar that charges exorbitant amounts of money for things, but on the trains I've taken there is always a constant stream of customers going to and coming from the snack car--they are somewhat of a captive audience. I think if the airlines want to survive they should replace flight attendants with snack bars and operate more like the trains do. That way, if you don't care about food, you don't have to pay for it, and vice versa. Also, the airline wouldn't have to pay the salaries of attendants, and the attendants' weight could be taken up by customers/paid-for luggage instead. It sucks for flight attendants, but at this rate they're not going to have jobs very soon anyway.

You are now free to hate flying even more

J. Gleason, Houston, TX — Fri, 06 Jun 2008 17:04:22 GMT

This obesity issue is asinine. While Americans are admittedly overweight, some of us are simply bigger. I'm 6'4" 230 pounds and fit. I'm just a big guy and far from obese. Why should I should have to pay an extra $100 because of my genes? Following that line of thought then, I no longer want to pay full fare for my 55lb six year old daughter and 45 pound four year old son. I think I should just have to pay $15 dollars for each of them since this is what checked baggage seems to cost these days.

You are now free to hate flying even more

Traci, Reno, NV — Sat, 07 Jun 2008 00:46:18 GMT

My God, what narrow minded bigotry this country has spawned. Ok, so we start charging more for the "fat asses", "Lard Butts" and "Big Mamas" how bout Mr. Jock, who, by no definition is overweight, yet hangs over into the next seat becasue he can't put his arms down. Or his shoulders are so wide that half your seat back is gone before you sit down? Why isn't this seen as a problem? Is it simply becasue "we must punish fat people"? I have flown just as many times and been displaced in my seat because of some steroid snorting bull as I have by some overweight person. If you're going to charge more for an overweight person, you better have a larger seat to put them in or it ain't gonna make a bit of difference. Personally I don't care if you charge by the ounce, the pound, hair color or nationality (Oh GOD! Couldn't do that, it would be discrimination.) However, half of the people that I have seen that have trouble "fitting" in a normal airline seat are no where close to overweight. They may, however, be oversized. So my 6'4 brother who weighs 200 lbs is charged extra for being "overweight" When any medical chart in any country would sharply disagree.

I don't have a solution, but I hardly think trashing what is a growing (no pun intended) portion of the public is hardly acceptable. And to the twit who posted that a 125 lb woman is easier on the eyes...wow...I bet the 125 lber you're thinking of weighs closer to 135 and lies about her weight. There is no way to tell by looking at a woman how much she weighs. My best friend and I are both 5'7" we both wear a size 6, and she weighs 20lbs more than I do, however, we take up the same amount of space. She just has more muscle mass and a higher bone density. Stop judging and get over yourself.

You are now free to hate flying even more

Marty Knox, Snowflake AZ — Mon, 09 Jun 2008 00:59:15 GMT

On my most recent flying experience I got off a clean comfortable friendly Aire Lingus plane, with wonderful attendents only to come home to Chicago on a dirty filty cramped digusting American Airlines plane (more terrible than the worst greyhound in existence) where the flight attendents were too busy yacking with the other attendents to care about the passengers. No thank you, no welcome backs. I am a savvy consumer. Let me tell you I vote with my feet and my money. I won't ever ride on American again, I don't care how much my ticket costs. Cost was not an issue. Connectivity was the issue. Next time I don't care if I have to fly to Alaska (a great Airline) to get to Chicago, I will! I have flown all over the states-this was the worst ever!

You are now free to hate flying even more

Jason, TN — Mon, 09 Jun 2008 14:42:57 GMT

"...why don’t airlines dump the commercials altogether and put that money toward making our flights just slightly more endurable?"

That pretty much sums it up for me. Flying has become a royal pain and the needed price increases for them to remain profitable just isn't going to help matters. Last time I flew, it occurred to me I could have arrived at my destination for less money, WITH my luggage, in the same amount of time. If they could give me what I pay for, i.e.: getting me AND my luggage to my destination efficiently, I might be willing to pay the higher prices. These days it's more cost effective in time, money and hassle to drive.

You are now free to hate flying even more

McNeal, St. Louis, MO — Tue, 10 Jun 2008 07:01:26 GMT

I find it amusing that treating customer rude is fine because they did not get payed well.
For people thinking that airline will do better job if they can increase price. This is not a free country, airlines can charge 10,000 dollars per flight if they want. They can not because all the legacy airlines still charge more than SWA while provide worse service.

You are now free to hate flying even more

James Danise — Wed, 11 Jun 2008 15:19:05 GMT

The government let the passenger rail system in the country self destruct. Now you either fly if you want to get their in any decent amount of time or don't go. The bus service while inexpensive is unbelievably bad. The train service is terrible with slow trains running on tracks that should scare you to death. While in Europe - I have traveled quite a bit in France and Belgium - their rail system is fantastic. The French have expanded their to reach just about anywhere in France with hi speed trains or terminals using local slower trains from the hi speed terminals. Paris to Lyon - 285 miles - on a TGV -185mph - and you are there in less than 2 hours. The train is quiet, comfortable with plenty of leg room even in second class. I will be dead before that even gets started here. We should never have allowed the death of passenger rail service in America. As for the airlines in this country, for myself it is all about getting there. Just make sure you pay the mechanics and pilots well to keep the thing in the air and I will get myself a drink and something to eat when I arrive at my destination.

You are now free to hate flying even more

Helen, Orange, CA — Thu, 12 Jun 2008 20:58:01 GMT

I think the point is getting missed entirely. NO ONE DOES CUSTOMER SERVICE ANYMORE. Not the airlines, not your nurse, not the trashman...no one. Try calling the electric company because they mis-billed you. Try getting someone to help you at Best Buy. Customer Service flew out the window with the advent of self-service.

You are now free to hate flying even more

Ruth, Worcester, MA — Tue, 17 Jun 2008 15:27:54 GMT

Southwest is an amazing "no frills" airline in comparison to those in Europe. Many of the major European carries are having problems as well. Try flying Ryanair or Easy Jet in Europe, they make Southwest look like a joy. Instead of being lined up according to a boardingpass letter and number, Ryanair puts you on a bus, drives you out to the tar mat and then makes you literally run and push to get a seat on the plane. They also charge 5 euros to check a bag (atleast that is what it was a year and a half ago, it has probably gone up significantly), and sell you everything from food to perfume to lottery tickets, good luck taking a nap. As someone who has traveled Europe on "no frills airlines", the "no frills" airlines of America are amazing! I would fly Southwest any day!

You are now free to hate flying even more

jim, Wyoming — Tue, 17 Jun 2008 16:21:54 GMT

the issue of charging more per pound has nothing to do with your comfort or making you feel all nice and loved. Its SIMPLE SCIENCE .. the MORE you WEIGH the MORE ENERGY ( read GAS- ) it takes to get your fat asss in the air. I DON~T care if you are 5'2'' and 300lbs or 6'4'' and 240 bodybuilder. You weigh more , therefore you pull the plane towards the ground more, therefore more gas is needed therefore its more expensive to fly YOU .. .Geez people are dumb ass.. Has anyone taken a simple Physics class recently ?
And stop with all the political corectness, if you are fat you are fat , put a lock on your mouth and start walking, maybe you will also live longer. Sick and tired of people being afraid to say the truth just because it may hurt someone's feelings..
Fat is fat , skinny is skinny, live with it.
Fat= more gas = more money = more expensive ticket . PERIOD

You are now free to hate flying even more

Hyper Flyer — Tue, 17 Jun 2008 17:14:23 GMT

So a 200 lb man with a briefcase should be charged more than the 150 lb woman with 75 lb of luggage? I could see charging by total weight, but not body weight. Use your brains folks.

You are now free to hate flying even more

bob, tracy, ca — Wed, 18 Jun 2008 01:56:52 GMT

The primary problem I see with all this is that everyone is taking the side of the 'poor' airlines. The fact is most airlines are publically traded companies with share holders, consequently the over paid ceos of these will do anything to maintain their positions of wealth and greed as well as keep the share prices as high as is possible.

Therein lies the problem with the airlines and our economy as a whole. All of which are not based on tangible assets but rather what the value of something might be.

You are now free to hate flying even more

Bob El Cajon, Ca. — Wed, 18 Jun 2008 19:48:31 GMT

I don't like the extra charges anymore than anyone else. I fly to Europe about seven times a year and would just like a little extra leg room and better service. The only service on the flights are old employes that make you feel like you are asking for a favor when you say anything.

You are now free to hate flying even more

Jerri Kestner, Spanway, WA — Mon, 23 Jun 2008 04:11:36 GMT

Flight service has not been desirable for years and now it's gotten worse, I'm staying home where I know I can enjoy giving myself good service. There is no place like home when the traveling gets tough(er).

You are now free to hate flying even more

cate, everett wa — Tue, 24 Jun 2008 21:06:02 GMT

i know! put all skinny folks on planes, and the rest of us on trains, in cars or buses or even boats and then, what about the children, handicapped, disabled etc? how would you have them travel? but it's all about you, isn't it?

You are now free to hate flying even more

FrequentFlyer — Wed, 25 Jun 2008 18:02:11 GMT

I don't give a hoot about bags of peanuts or even drinks. That stuff is just filler. What *does* bug me is the safety problems, failed inspections, perpetual delays and cancellations, overbooking, lost baggage, etc. These are the things they should be fixing. I've been getting on a plane twice a week for 8 months now. United or American; just terrible on this score. Northwest is the only airline that has a reasonable record in my experience.

As for charging for the 1st bag, that's absurd. If they're trying to recover fuel costs this way, then OK, charge for a second bag (as Northwest does), since that's an "extra", not a given for most travellers. 1 bag, however, *is* a given, particularly with the liquid/gel bans.

You are now free to hate flying even more

Anne, St. Louis, MO — Fri, 27 Jun 2008 06:52:34 GMT

When I was on a mission trip, I had to fly Serbia's (yes, Serbia) Jat airlines. On a short 1 1/2 hour flight from Frankfurt to Belgrade, we got a tasty chicken sandwich, cookies, two beverages and some peanuts. On a recent American Airlines flight from St. Louis to San Diego, I got a drink.

Really though, all I ask is that the flights are SAFE. The author is right - the bar is miserably, abysmally low, and getting lower by the minute. I would also like to have my baggage that I paid to check when I arrive, and I hope the flight is not super delayed - but we can't be too hopeful, can we?

You are now free to hate flying even more

Roger Barton, Oklahoma City, OK — Fri, 27 Jun 2008 14:21:45 GMT

I have not taken a commercial flight since 1991. I flew frequently from the first time my grandparents took me on a vacation in the 60's, until I finished college in the early 80's, but the whole thing has become such a ripoff, that I'd rather drive now or just vacation at home... away from the crying babies, the rude drunks, the sickos who sneeze and cough all over you for the entire flight, and the guy who hasn't showered for 3 days (not his fault - the poor bastard was probably stuck in an airport after they bumped him from his scheduled flight!). Flying travel used to be fun, now unless you can afford first class (or get your company to pay for it), it's just a very expensive bus ride. I think I'll pass.

You are now free to hate flying even more

Your name, City and State — Fri, 27 Jun 2008 18:19:36 GMT

Rob b.: This makes too much sense, which is why it will never happen.

You are now free to hate flying even more

Mario G, Houston, Texas — Mon, 30 Jun 2008 14:49:39 GMT

Personally, I think the least expenisive flights are the airline that operates out of your city. This because there are less chances you transfer planes or run into other troubles like delays and baggage issues. For example, Continental is based here in Houston where I live and finding cheaper rates from other airlines is almost impossible. Continental is holding up strong and hopefully it stays that way, unlike American or United. Too bad Dallas and Chicago. :(

You are now free to hate flying even more

JDSlaughter, Salisbury, MD — Mon, 30 Jun 2008 15:33:01 GMT

Southwest employees are paid better for what they do in comparison to "legacy" carriers. Thus, you tend to get better, friendlier service.

You are now free to hate flying even more

TiredOf WhineyPassangers, Seattle, WA — Wed, 02 Jul 2008 11:00:08 GMT

Ok so it sounds like 90% of people posting on here haven't taken an economics class... There is one airline out there screwing it up for everyone else........ Take one guess at who, that's right kiddios its Southwest. I work for an airline I wont say which one but its one that is a legacy and older the most network carriers that is one of 2 that has NOT filed for chapter 11.

We work our backsides off trying to provide the best darn experience we can, and yes we should charge more but if we do southwest will drop their price 2$ and as everyone here admits "I fly whos cheapest" so even if we dont charge for drinks, snacks, blanket and pillow (yes some do) and have nicer customer service agents, flight attendents, and have one of the best safty records around. We cant charge what we used to because people wont pay for it.

Do a little research look at prices of tickets 20 years ago they were more expensive and you got a hell of a lot more stuff for the buck. But now that these low cost carriers come around and offer cheap seats in all coach class network carriers can't profitably do business. For another example look at the "all business class" airlines... wait you cant because they don't exist anymore, people would rather get treated like dirt, be charged for everything and whine about it.

The solution? Is there really a solution? Absolutly don't fly low cost carriers fork out the extra cash and fly an airline that really tries to provide service not just a cheap no-frills product. Will it happen? Not in America, for proof look at international carriers. We Amercians demand the best product for dirt cheap, if we dont get it we scream and whine till we can get what we want. Then treat the agents who have to uphold the companies polices like scum because they personally went down, lost your bag, made you leave you're laptop onboard an aircraft then someother passanger stole it, sent a plane without you because you were too busy drinking to board ontime.

You are now free to hate flying even more

Mario G, Houston, Texas — Wed, 02 Jul 2008 19:59:45 GMT

I agree with you TiredOfWhineyPassengers. Beacause of Southwest Airlines or Jet Blue, we have lowered the price of plane tickets and expect the same rates
from other major airlines. Then we bitch (no, people bitch) when the service is crappy. LET US NOT FOEGET who is compramising safety by missing important
mandatory inspections of their planes (Southwest!!!) or keeping people stuck in a plane on the tarmac for 8 or 9 hours in a blizzard (Jetblue!!!)

We as Americans have just become too cheap and we pay for it and then we bitch. The airlines are just trying to survive! I do agree with all their fees but one fee I will never approve is the 1st checked baggage fee. If you are going to fly, at least one bag goes hand in hand! But that's not the point.

International carriers can be the best. I sometimes fly Aeromexico and I feel like in 5 star resort! I fly Continental though because I don't care for that extra service and I sure do not bitch. Continental is usually on time, half an hour at the most late that they make up in flight, their service is as best as can be, no safety problems, legacy carrier,... hmm sounds like you TiredOfWhineyPassengers work for Continental! LOL. Nevermind, they filed for Ch 11 in the early 90's.

People just stop wining. Go to your cheap Southwest Airlines BUT DO NO FORGET THAT FOR THAT CHEAP AIRLINE TICKIET THEY COMPROMISE SAFETY by not inspecting their planes!!! Screw that! I rather have crappy service and peanuts than my plane's engine falling off.

Thank God Continental is still doing really well. It is the carrier based in my city, Houston. When I heard of a possile merger with United, I cried! But I jumped with elation that Continental said no. See, they are smart!!!!!!

You are now free to hate flying even more

Dave C, Chicago, IL — Wed, 02 Jul 2008 21:36:23 GMT

As a small business owner that travels about 50% of the time, I support that most people will fly based on cost. Money saved on flights goes directly into my pocket.

People are correct in saying that Southwest uses a different model, let's not forget that Southwest uses primarily one type of airplane, which greatly reduces their pilot training and maintenance cost, and they offer people and service that are good and friendly.
I dont' expect the "Big names" to provide stellar service for a low cost, I'm asking for their staff to not be rude and or generally indiferent in their approach toward customers. The "no frills" airlines consistently provide me better "service" than the big players.

Also, as an ex-employee of a Fortune 50 company, I find that the majority of customer loyal business travellers are those whose travel cost is covered by a large corporate travel agency, and thus they claim to be loyal but really are trying to pool their frequent flyer miles into a single source (their only remaining perk for travel ) and they aren't personnally liable for the cost in any way (easy to not to be price sensitive when it's not your money).

Also, from a finance perspective all these additional charges add up to time and money for employees, accountants, and financial resource who now must track and account for separate charges for every flight. (Any actuaries out there want to compute how much that costs the US a year ?)

In the end these bag charges will hurt the travellers that travel most, and isn't that supposed to be the "key customer segment" for the airlines.

You are now free to hate flying even more

RL Portland, OR — Tue, 08 Jul 2008 21:55:17 GMT

What's with all the whining? A plane is just a bus with wings that transports you to your destination a bit quicker.

And what in the world did they previously provide that was so special? Please don't tell me that someone actually enjoyed an airline meal. Bring your own damn snack if you're hungry, sit your ass down and just shut up.

You are now free to hate flying even more

Patrick Suskind — Tue, 08 Jul 2008 23:49:16 GMT

Wow, the airlines have the audacity to increase fees for the tons (literally) of rubbish passengers insist on lugging aboard their $99 flights! How dare they! After all, since 2000, jet fuel has only increased 265% in price and air fares have decreased, meanwhile, a measly 0.1% (yes, decreased). I can well understand the passenger outrage!

You are now free to hate flying even more

David B, El Paso, TX — Wed, 16 Jul 2008 04:17:24 GMT

I can see both sides of the presented opinions. I feel that there is no real answer until the marketplace demands a change.

On one hand, I can remember how EXPENSIVE it was to fly (remember when long distance used to be prohibitively expensive?), and we used to wear 'Sunday' clothes when flying because it was such a privilege. For that privilege, we PAID for the service.

Today, the bean counters are in control and the keywords are VOLUME, VOLUME, VOLUME. Instead of making a decent profit per seat, the airlines have to sell more seats due to the discount.

Two additional points:

1. For the price, Southwest is probably the best deal out there. They persistently run 15 to 30 minutes late in my area of the country and have only delayed my luggage once. However, United and American (the high priced ones) have left me stranded HOURS away from my destination and 50% of the time delayed or lost my luggage. Southwest has my vote for the best deal.

2. I agree with the person who spoke about charging by the pound. I am tired of being touched by 'back cleavage' and 'thunder thighs' during a flight. There just cannot be that many people in the US with thyroid issues.

My biggest issue with flying is airport security. If some of those people worked at Burger King, they'd be fired after the first day.

You are now free to hate flying even more

east lansing — Wed, 23 Jul 2008 20:38:36 GMT

cause i know its so difficult to figure out how to bring your own food when its obv what your going to be served is awful.

and maybe if americans (which im guilty of being but not to the extent of people that cant fit in a seat) choose to eat a little differently there would be more room in the hips, back, chest AND leg area. (no the world doesn't cater to you) pay for the pound straight up, no free 200 pounds. if i use less of the gas that is the number one doing business expense, why should my ticket reflect the same price as that of the person whose stomache is in my seat?

on a different note my expereinces with TSA have been so poor that I will never fly unless I have to. seriously if I can get there by boat or car I will avoid supporting any system that humiliates our citizens by unlawful searches and contributes to the fear tactics used to "sell" 911.

we need trains.

You are now free to hate flying even more

Tim, Phoenix, AZ — Thu, 21 Aug 2008 15:24:16 GMT

I would gladly pay a higher ticket price if customer service came with it. The only time you get ANY service is when flying first class and those prices border on insanity.